Description
** please note, lead time for leather tags is 10-12 working days **
Please note, all orders have a processing time of 2-3 working days. Our custom products, such as ID tags (leather & metal) have a processing time of +- 10 working days.
Our custom, genuine leather pet identification tag will make the perfect addition to our
collars. These are a stylish, durable alternative to the regular metal tag and come in a mixture of tan
and brown leather.
The tags are sold as a double set with a customised bottom layer of your choice and a top layer for
your pet’s name and your contact number.
Truly a unique set that your fur-friends will envy
SHIPPING
Free Shipping in RSA for orders over R1000. For orders under R1000, a R120 shipping fee will apply. Excluding pet beds.
Delivery to main towns and city centres will take 8 – 10 working days. Outlying areas 10 – 12 working days. We deliver door to door via our chosen courier service.
All parcels are dispatched with a tracking number. Once your parcel is dispatched a tracking number will be emailed to you.You’re welcome to email us on [email protected] if you’re needing any assistance
RETURNS & REFUNDS
RETURNS
Wild Mongoo Pets is committed to ensuring you are completely satisfied with your product. However if you change your mind you are entitled to a refund or voucher code within 15 days of receipt of purchase.
The below requirements must be met:
- Proof of purchase must be included
- Item in original condition, unused and in original packaging
- Email your return request to [email protected] and once authorised we will arrange a collection and a refund or voucher
Please Note:
- Returning a product will be at the customer's own expense unless there is a problem with the product quality. In such cases, we will cover the return shipping costs.
REFUNDS
Refunds will be processed within 5 business day of Wild Mongoo Pets receiving the return parcel. Please note, we cannot be held responsible for bank processing timelines.
Any goods purchased on promotion will be subject to a handling & admin fee of R150 on return. This amount will be deducted from your refund.
Please contact us on [email protected] should you have any further questions, we’re here to help.
