Description
Please note, all orders have a processing time of 2-3 working days. Our custom products, such as ID tags (leather & metal) have a processing time of +- 10 working days.
TUMBLER CARE
Hand Wash Only
Not Microwave Safe
Not Dishwasher Safe
Avoid Extreme Heat
Do Not Soak
TUMBLER SIZE
591ml approximately 21cm high and 6.6cm wide
SHIPPING
Free Shipping in RSA for orders over R1000. For orders under R1000, a R120 shipping fee will apply. Excluding pet beds.
Delivery to main towns and city centres will take 4 – 5 working days. Outlying areas 5 – 6 working days. We deliver door to door via our chosen courier service.
All parcels are dispatched with a tracking number. Once your parcel is dispatched a tracking number will be emailed to you.You’re welcome to email us on [email protected] if you’re needing any assistance
RETURNS & REFUNDS
RETURNS
Wild Mongoo Pets is committed to ensuring you are completely satisfied with your product. However if you change your mind you are entitled to a refund or voucher code within 15 days of receipt of purchase.
The below requirements must be met:
- Proof of purchase must be included
- Item in original condition, unused and in original packaging
- Email your return request to [email protected] and once authorised we will arrange a collection and a refund or voucher
Please Note:
- Returning a product will be at the customer's own expense unless there is a problem with the product quality. In such cases, we will cover the return shipping costs.
REFUNDS
Refunds will be processed within 5 business day of Wild Mongoo Pets receiving the return parcel. Please note, we cannot be held responsible for bank processing timelines.
Any goods purchased on promotion will be subject to a handling & admin fee of R150 on return. This amount will be deducted from your refund.
Please contact us on [email protected] should you have any further questions, we’re here to help.